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What to Expect

When you arrive, our team will assist with check-in and make the process as smooth as possible. A veterinary nurse will review your pet’s medical history and assess the urgency of their condition. While we see pets based on the severity of their symptoms, we strive to minimize wait times and keep you informed. If life-saving care is needed, your pet will be stabilized as soon as possible. After the doctor’s exam, we will review the findings, care plan, and associated costs with you.
 
Once your pet’s treatment plan is approved, a deposit may be collected at that time. Depending on the caseload and severity of your pet’s condition, you may choose to drop your pet off and wait elsewhere but please discuss with our team prior to leaving. We understand that emergency care can be stressful, and we do our best to guide you through every step, ensuring both you and your pet feel supported throughout the visit.

Your 24/7 Emergency Care Team

Medical Director & Veterinarian

Dr. Taylor Frey

Dr. Frey grew up just outside of Philadelphia, PA but moved around a little bit throughout her college years. She has lived in Ohio, Kentucky, and Tennessee. Dr. Frey recalls always wanting to be a veterinarian for as long as she can remember, and she never recalls considering any other profession. She graduated from The Ohio State for undergrad with a bachelor’s degree in Zoology. She got her DVM from the University of Tennessee and then completed a small animal rotating internship at a specialty hospital in Nashville.

Throughout vet school, Dr. Frey focused on zoo and exotic animal medicine, and she has had the amazing opportunity to work at a few different zoos as well as travel abroad for work. It is because of these experiences that she has a strong passion for exotic animal medicine and being able to provide general and emergency care to all kinds of pets. Throughout her life she has had pet guinea pigs, rats, birds and rabbits and she currently has a dog, a snake and foster rabbits. Dr. Frey is pretty easy to identify at work as her hair is always a bright color but that color does change on a regular basis to keep it fun and exciting! When Dr. Frey is not at work, you can find her throwing some axes (she is in a competitive league), snowboarding, traveling and just spending time with friends and family.

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Associate Veterinarian

Dr. Rachel Hughes

Dr. Rachel Hughes grew up in Montgomery County, Maryland. She earned her bachelor’s degree in biology from the University of North Carolina-Wilmington in 2011 before heading north to Canada to complete her Doctor of Veterinary Medicine at the Ontario Veterinary College. After finishing her studies, she decided to escape the cold and return home to Maryland. Dr. Hughes now works full-time at an emergency hospital in Ellicott City, where she has been a part of the team since 2019.She loves the fast-paced and diverse cases in emergency medicine and is passionate about helping pets and their families navigate difficult situations. She understands how stressful it can be when beloved pets are unwell and makes it her goal to ensure clients feel supported and informed about the best options for their pet’s care. Her clinical interests include surgery, wound management, and ultrasound imaging, and she is committed to treating every patient with the same care and attention she would want for her own animals.

At home, Dr. Hughes shares a special bond with her pets: two adorable cats, Indi and Funyun, and a playful (and sometimes naughty) dog named Nellie. Her love for her own animals inspires her to go above and beyond for her patients. Recently, her family has grown to include her baby daughter, Penelope, who brings endless joy to her life. In her free time, Dr. Hughes enjoys traveling, reading, hiking, camping, binging true crime documentaries and podcasts, and attending live music events.

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Associate Veterinarian

Dr. Jennifer Kelleher

Dr. Jennifer Kelleher holds a Bachelor of Science from the University of Maryland, Baltimore County, and a Doctorate of Veterinary Medicine from the Virginia-Maryland College of Veterinary Medicine.
Dr. Kelleher loves making a difference in animals’ lives through her specialized care and the bonds she forms with pets and their owners. She’s especially passionate about tackling tricky behavioral issues, helping pets and their families live happier, healthier lives together. Dr. Kelleher is equally passionate about emergency care, recognizing the need for reliable support during life’s most critical moments.

A canine lover at heart, Dr. Kelleher shares her life with six dogs: Milo, Harper, Annie, Chad, Petey, and Daphne. When she’s not at work, you’ll find her hiking with her dogs, participating in dog sports, reading, or watching movies.

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Associate Veterinarian & Acupuncture Certified

Dr. Melissa Reidy

Dr. Melissa Reidy has been with EAH off and on for ten years! Originally from Maryland, she made the decision to attend veterinary school in Dublin, Ireland in 1999, graduating in 2004. After returning home to Maryland, she spent many years in general practice before turning her attention to emergency and relief work. Her special interests include feline medicine, geriatric medicine, and palliative care. She is also very involved with traditional chinese veterinary medicine, or TCVM, and enjoys helping her patients with alternative therapies such as acupuncture and herbal medicine.

Dr. Melissa Reidy has been with EAH off and on for ten years! Originally from Maryland, she made the decision to attend veterinary school in Dublin, Ireland in 1999, graduating in 2004. After returning home to Maryland, she spent many years in general practice before turning her attention to emergency and relief work. Her special interests include feline medicine, geriatric medicine, and palliative care. She is also very involved with traditional chinese veterinary medicine, or TCVM, and enjoys helping her patients with alternative therapies such as acupuncture and herbal medicine.

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FAQs

We care for dogs, cats, and a wide range of exotic pets including reptiles, birds, small mammals, and aquatic species. Visit our Exotics page to learn more about the exotic pet species we see.

If your pet is showing sudden symptoms or just not acting like themselves, give us a call. We’ll help you assess the situation and guide you on next steps. You can also check our emergency care page to learn what symptoms require immediate attention.

We triage patients by urgency. Pets in critical condition are seen immediately, while those in stable condition may have a short wait depending on case severity. Our goal is always safe, timely care for every patient.

We accept debit cards, all major credit cards, CareCredit, ScratchPay and cash. We do not accept personal checks, nor do we have the ability to offer in house financing. To learn more about CareCredit, visit our Financing page.

While we are primarily an emergency animal hospital, we offer wellness care by appointment for exotic pets. For routine care like check-ups, vaccines, or spay/neuter procedures for dogs and cats, we recommend you see your primary care veterinarian.

Kind Words From Our Clients

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